Building Teams that create Customer Success w. Ingrid Alongi

Ingrid Alongi is the co-founder of Quickleft, a software development firm in Boulder Colorado which was acquired by Cognizant in March of 2016. In this episode, Ingrid takes us through the founding story of QuickLeft, and how QuickLeft used Net Promoter Scores to drive great outcomes for end-customers. Find Ingrid on Twitter at @electromute and check out QuickLeft at QuickLeft.com. Favorite Quotes: My biggest engineering value is pragmatism and collaboration. Things get done better w...

Om Podcasten

Hear the inside stories of the "geeks who lead at scale" - Directors, VPs and CTOs running software engineering orgs at larger companies with 100+ engineers, and interviews with domain experts who can help those leaders to manage their engineering orgs more effectively.I'm your host - Peter Bell, I've been helping senior engineering leaders to connect with and learn from their peers since 2010!This podcast is designed for  engineering leaders who want to learn the latest good practices from their peers who are way too busy operating to write an article or publish a book!Running a software engineering org at scale is hard! You need to manage stakeholder expectations, attract and retain top talent, align and structure your org effectively and keep up with the latest processes and tooling. And that's before we even try to make sense of the potential impact of LLMs and GenAI on managing technical teams.Our podcast and weekly newsletter provide you with access to hard-won wisdom from top engineering leaders and relevant domain experts. Learn more at https://geekswholead.com/