48. Catch the Tornado with Gordon Lucas, Head of Digital Engineering at Costa Coffee
2020 was not an easy year for any business, but the Hospitality Industry was definitely amongst those suffering the biggest setback. Costa Coffee, a British coffeehouse chain giant was also still recovering from the Brexit when the pandemic hit, yet that did not prevent the company from implementing a very successful mobile app program and eventually becoming the number one application in the UK in 2020. In this week's Catch the Tornado episode, Piotr speaks to Gordon Lucas, the Global Head of Digital Engineering at Costa Coffee about how he and his small team made this happen, how Costa accelerated its digital transformation, both the positive and negative impact of COVID19, the challenges of implementing new technology at such a scale. Tune in!