21 - Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.Key Topics Covered:1. What is Customer Experience?  2. Why Customer Experience is Crucial for Business Success  3. Key Elements of a Positive Customer Experience  4. How to Get Started with Customer Experience ManagementActionable Takeaways: Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!Keep It Simple: Make every step of the customer journey easy and enjoyable.Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.Free Resource:Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBECourse Mentioned:  Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSEStay Connected: - Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  - Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannelPlease Rate & Review: ⭐️⭐️⭐️⭐️⭐️  If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!Thank You for Listening!Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow! Hosted on Acast. See acast.com/privacy for more information.

Om Podcasten

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.--Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!**Listener Feedback:**We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.---**Connect with Us:**Sign up here for updates and your free Customer Avatar TemplateFollow us on Instagram and Tiktok for daily tips and inspirationPrintable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)Enroll onto Customer Experience Course: Enroll HereSupport the pod and Buy a Coffee: Buy me a Coffee**Subscribe & Review:**If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!---**Sponsors**If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.---Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!---**Customer Care Channel Podcast**Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences *Affiliate Disclaimer:Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.