5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

The CX Goalkeeper had the great opportunity to interview Mandisa MakubaloLinkedIn Headline: Founder & Principal Practitioner at Unlimited Experiences SAHighlights:00:00 Game Start00:46 Mandisa's introduction01:48 Mandisa's value02:55 The idea of the article "5 Steps On How To Set Up Your CX Business Unit"05:59 Overview of the article "5 Steps On How To Set Up Your CX Business Unit"07:17 The 4 tips10:51 The meaning of Design for Value14:38 The 5 steps described in "5 Steps On How To Set Up Your CX Business Unit"25:52 The masterplan28:42 The future of CX30:36 Mandisa's book suggestion32:35 Mandisa's contact details33:37 Mandisa's Golden Nugget and much more https://www.cxgoalkeeper.com/MandisaMakubaloThank you, Mandisa. #cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose