A Complaint Is a Gift with Janelle Barlow

The CX Goalkeeper had the great opportunity to interview Dr. Janelle BarlowLinkedIn Headline: Founder, A Complaint Is a GiftHighlights:00:00 Game Start01:18 Janelle's career highlights02:50 Janelle's values04:37 how do you define a complaint?07:24 Legitimate complaints10:30 Feedback12:41 Reducing complaints to zero. does it make sense? 15:22 Skills required to handle complaints17:30 Physical and digital complaints handling25:55 The Future of Complaints27:47 Janelle's book suggestion29:33 Janelle's contact details30:38 Janelle's Golden Nugget and much more on https://www.cxgoalkeeper.com/JanelleBarlowABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose