Built to Win with Annette Franz

The CX Goalkeeper had the great opportunity to interview Annette FranzLinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer ExperienceHighlights:00:00 Game Start01:25: Annette Franz’s Introduction02:42 Annette Franz’s Values03:51 Where did the idea of the new book come from?05:25 The 10 principles in the book06:57 which principle did you enjoy writing the most?09:29 which principle is the most undervalued rated?12:53 the principle you forgot16:11 which principle was for you the most difficult to write about?17:13 which principle did you wrote as the first one?18:11 What is for you the most important message out of out of the first chapter? (Culture)19:41 What's the key message out of the second one leadership?20:17 What's the key message out of the third chapter?21:09 The future question (CX in 10 years)23:39 Annette's contact details24:20 Her book suggestion24:54 Annette's golden nuggetand much more on https://www.cxgoalkeeper.com/AnnetteFranz2Annette's Contact Details:https://www.annettefranz.comhttps://cx-journey.comhttps://www.linkedin.com/in/annette-franz/#cxgoalkeeper #customerexperience #podcast #leadership #winningonpurpose

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose