Conquer Self-Doubt, Embrace Growth: Building a Resilient Mindset for Professional Success with Justin Robbins

The CX Goalkeeper had the great opportunity to interview Justin RobbinsLinkedIn Headline: Founder & Principal Analyst at Metric SherpaHighlights:00:00 Introduction00:46 Topic of energizing and motivating people in customer experience transformation01:52 Introduction of Justin Robbins02:58 Justin Robbins on his values and integrity03:57 Discussion on Justin's passion for barbecuing05:15 The gap between customer experience aspirations and delivery07:30 Coping with the gap and making an inventory of broken promises08:29 Challenges of standardization and personalization in customer experience08:59 Finding energy in contact centers and design teams11:21 Cultivating a growth mindset and continuous learning11:50 Justin's energy and motivation in his work14:05 Importance of community and curiosity14:45 Discussion on CX Accelerator community16:33 Embracing the unexpected and having a growth mindset18:52 Connecting with others, curiosity, and leveraging data for success22:25 Future conversations on human component of customer experience23:21 Three pieces of advice: be a connector, be curious, leverage metrics27:06 Reflection on conversations in 10 years from now27:34 Book recommendation: "Lead the Field" by Earl Nightingale29:30 Contacting Justin Robbins30:09 Justin's golden nugget: Consistency in the little things32:06 Conclusion and audience feedback and much moreJustin's Contact Details:https://www.linkedin.com/in/justinmrobbins/https://metricsherpa.com/justin@metricsherpa.com mobile: +1 757-429-4357. https://twitter.com/justinmrobbinsABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose