Crafting Clarity: Alyona Medelyan on the Journey of Thematic and Revolutionizing Feedback with AI

🚀 Welcome to a groundbreaking episode of the CX Goalkeeper Podcast! Today, we're joined by Alyona Medelyan, CEO of Thematic, who shares her expert insights on how AI is transforming customer experience.🔍 In this episode, Alyona delves into:AI's Role in Customer Feedback Analysis: Discover how AI can sift through customer feedback to provide actionable insights.The Essence of Net Promoter Score: Unravel the importance of NPS in gauging customer loyalty and satisfaction.Creating Custom Taxonomies: Learn about the power of personalized feedback analysis for deeper customer understanding.🌟 Why Listen?: This episode offers valuable strategies and insights to enhance your customer experience strategies through AI.After listening, think about how AI could revolutionize your approach to customer experience. We'd love to hear your thoughts!🔗 Follow and Subscribe: Don't miss out on future insights! Follow us on your favorite podcast platform and subscribe for updates on new episodes.Episode Page: https://www.cxgoalkeeper.com/AlyonaMedelyanPodcast Page: https://www.cxgoalkeeper.com/PodcastAbout me: https://www.cxgoalkeeper.com/AboutmeCX Goalkeeper Podcast (audio)Apple Podcast: https://apple.co/3qYr4nhSpotify: https://bit.ly/3GhCGXeCXGKCX Goalkeeper Podcast (video)YouTube: https://www.youtube.com/@cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose