Customer Science with Colin Shaw

The CX Goalkeeper had the great opportunity to interview Colin ShawLinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of 'The Intuitive Customer' in Top 5% | Best-selling Author x 7 | Conference SpeakerHighlights:00:00 Game Start00:51 Colin's introduction06:19 Colin's values08:31 The customer satisfaction index09:56 No single silver bullet in customer experience11:04 Customer Science15:29 Data21:49 Behavioral science31:08 Artificial Intelligence35:44 An example: Apple37:19 The Future of CX38:40 Colin's book suggestion40:04 Colin's contact details41:08 Colin's Golden Nugget and much more on https://www.cxgoalkeeper.com/ColinShaw#cxgoalkeeper #customerexperience #podcast #leadership#artificialintelligence #data #customerscience #behaviouralscience

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose