CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Jef TeugelsJef is founder of Reins Group and an ambassador of the ECXO.In this episode you will learn:- Some highlights on the ECXO- The definition of culture and customer culture- The example of Air New Zealand transformation- Several great insights on the 8 key ingredients of a customer culture… and much moreHis book suggestion:The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance; L. Brown, C. BrownThe 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation; T. ClarkJef’s golden nugget:Work on your sensitivity. Sense what somebody else is living or trying to convey.How to contact Jef:- https://www.linkedin.com/in/jefteugels/- https://reins.group/Thank you, Jef!Thank you European Customer Experience Organization (ECXO)#customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerculture #culture

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose