CX Goalkeeper & Fireside Chat Without The Fires E43 1st Half- Words of Wisdom from the CX Community

The CX Goalkeeper had a smart discussion with Neal Topf and Paul Catherall.Neal Topf is the president of Callzilla and the co-host of Fireside chat without the Fires together with Paul Catherall.Paul Catherall is helping companies to start their own podcast, he is passionate about customer experience and the Director of Customer Care at Ultra Mobile. He is an Outsourcing Expert and ICMI Contributor.The discussion with Neal and Paul was split in 2 episodes. In this first episode you will learn:- Customer satisfaction is driven by resolution in the shortest possible time-frame.- The entrepreneurial operating systems (EOS) helps to improve KPIs every 13 weeks- The Podcast “Fireside Chat Without The Fires” was the voice of the Customer Experience World Games 2021. A terrific experience!- These are the 2 biggest learnings from their podcast:i) You improve the customer experience because it has a direct impact on the financial results of the company.ii) The kindness of the CX community participating to the podcast is priceless… and much moreThank you, Neal and Paul!#customerexperience #leadership #customerservice #bpo #podcast #cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose