CX Goalkeeper & Fireside Chat Without The Fires E44 2nd Half- Words of Wisdom from the CX Community

The CX Goalkeeper had a double smart discussion with Neal Topf and Paul Catherall.Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.Neal Topf is the president of Callzilla and the co-host of "Fireside chat without the Fires" together with Paul Catherall.Paul Catherall is helping companies to start their own podcast, he is passionate about customer experience and the Director of Customer Care at Ultra Mobile. He is an Outsourcing Expert and ICMI Contributor.The discussion with Neal and Paul was split in 2 episodes. In this second episode you will learn: Paul & Neal biggest personal learnings from the Podcast "Fireside Chat Without The Fires"Their preferred “CX myth busted” from the podcastThe most mentioned CX heroes from the podcast … and much moreContact details: Fireside Chats Without The Fireshttps://www.linkedin.com/company/fireside-chats-without-the-fires/ Neal Topfhttps://www.linkedin.com/in/nealtopfcustomerexperience/ Paul Catherallhttps://www.linkedin.com/in/paul-catherall-b5785aa/https://www.linkedin.com/company/the-podcast-coach/ Paul’s Golden Nugget: "People forget what you said but they don’t forget how you made them feel." Neal’s Golden Nugget: "Automate or don’t exist anymore. Eliminate irritants, create value or waste less value"Thank you, Neal and Paul!#customerexperience #leadership #customerservice #bpo #podcast #cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose