CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success

The CX Goalkeeper had a smart discussion with Tue SottrupChief CX Evangelist at Dixa & an Ambassador of the ECXO. Tue is passionate about customer service and engagement, and he truly believes that software can empower customers and businesses to build stronger bonds, be more efficient and increase productivity to unprecedented levels.You will learn:Some highlights on the ECXOHow DIXA makes the conversation between companies and customers EASIERHow agents can focus on the customers and not on the systems they are usingHow to create happy agents and engage them in the improvements processHow to get the buy-in from the organization to act on customers’ / agents’ feedback… and much moreHis book suggestion:The Effortless Experience - Matthew Dixon, Nick Toman, Rick DeLisiNever Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days - Joey ColemanTue’s golden nuggets:Customers are always right to be understood. They are not always right in what they want but in being understood.Be able to change, be quick on adapting.How to contact Tue:· https://www.linkedin.com/in/tuesottrup/· https://twitter.com/tuesottrupThank you, Tue!Subscribe to the ECXO: www.ecxo.org/individuals#exco #cxgoalkeeper #customerexperience #leadership #cxtransformation #employeeexperience #CXO #CX #experiencedesign

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose