CX Goalkeeper with Faran Niaz - S1E24 is about outstanding experiences in Dubai, the center of excellence

The CX Goalkeeper had a smart discussion with Faran NiazFaran Niaz is CEO & founder of CX FUTURE. He is a change management expert, agile CX leader and transformation specialist. Faran is an international speaker & awards judge.Additionally, he is passionate about LEGO and an award-winning photographer.My learnings:In Dubai and in the United Arab Emirates, CX is driven by the government.The priority is happiness and focus on people (tourists and citizens) needs.All is so smooth as there is an immense respect and love for the government.There is a clear focus on continuously improving experiences. Expectations are extremely high – overdeliver is a must.A star model (as the well known for hotels) was developed for other industries (e.g., for government offices, restaurants, malls, …) too.Employees are trained to give you moments. It is a matter of fact, that Dubai creates benchmarks for other countriesA positive competition, the passion and the curiosity of people ensure that there is a run to get always better and betterIt is all about the mindset: you get recognized for the good work. People are proud of being the best and getting to the best.His book suggestion:The ultimate question 2.0, Fred ReichheldDelivering Happiness, Tony HsiehFaran’s golden nugget:It is about leadership. Become a good leader, be proud of the achievement of your teams. Highlight your people, identify and nurture them. Share your experience, by sharing you learn, and others will learn too. It is our duty to give as much as we can.How to contact Faran:https://www.linkedin.com/in/farann/https://twitter.com/farannhttps://cx-future.com/Thank you, Faran!#customerexperience #leadership #cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose