CX Goalkeeper with Gabe Smith - S1E14 is about the CXPA and the CCXP certification
The CX goalkeeper had a smart discussion with Gabe SmithAfter more than 11 years at the American Cancer Society with his last role as Senior Consultant - Customer Experience, he moved to the CXPA - Customer Experience Professional Association as content manager in 2019. He creates and curates non-biased content that connects CX professionals around the world, empowers them to overcome obstacles and drive customer-focused change within their organisations, and elevates the CX discipline in the marketplace.My key learnings:The mission of the CXPA is “We support CX professionals to share, learn, inspire, and grow throughout their entire career”The CXPA has more than 4’000 members from 70 different countriesThe volunteers play an important role in the communityGabe Smith is the CX wikipedia :)The CCXP is one of the most important certification in the CX worldIt’s more than only an exam. It’s also about continuous learning Gabe’s gold nugget (summarised): “Customer Experience is the right thing to do financially, and the right thing to do morally”How to contact Gabe: linkedin.com/in/gabesmithccxp/Thank you Gabe!