CX Goalkeeper with Imtiaz Bellary from ENGATI - E51 is about engaging and retaining customers

The CX Goalkeeper had a smart discussion with Imtiaz BellaryImtiaz is SVP Product and Customers at ENGATI.In this episode you will learn about:- Engati’s success story: Engaging through automation and intelligence- With a customer interactions you can achieve more than only solving customer issues, you can engage with them- some real examples on how Engati helped 2 companies- Loyalty is built on the long term- Two major trends- Where Engati will be in 2030… and much moreHis book suggestion:Good to Great; J. CollinsImtiaz’s golden nugget:“Always prioritize long term impact over short term benefits”How to contact Imtiaz:https://www.linkedin.com/in/imtiaz-bellary-29ba9b23/https://www.engati.com/Thank you, Imtiaz!#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose