CX Goalkeeper with James Perryman - S1E11 is about Customer Experience Maturity Assessments

The CX Goalkeeper had a smart discussion with James PerrymanJames Perryman is a Coach, Trainer and Consultant to ambitious individuals and organisations. Improving motivation, teamwork and productivity by giving them the self-awareness, confidence and tools to unleash their potential.James is the founder and director of MomentusKey learnings:It is all about the “moment” to make the customer fall in love with a company and stay in love with a companyThere are 2 ways to understand CX maturity assessmentsbased on a KPIs selection in the customer journey (e.g., CSAT, NPS)assessing the maturity internally and externally based on 6 key areas1) Vision,2) Leadership (Behavior),3) Customer (VoC)4) Culture5) Design methodology6) Governance.How to contact James :https://momentus.uk.com/https://www.linkedin.com/in/jamesperryman1/James' gold nugget: “Think bigger when are setting goals”Thank you James.

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose