CX Goalkeeper with Marius Ghios - S1E19 is about customer led environments and future-focused leaders
Marius is a Customer Experience expert, an outstanding innovator and Judge at International CX Awards. He was named among the 50 most influential CX experts in UK.My learnings:Focus on customers’ needs and try to build everything around them (also leveraging available data).Often after the design of a new experience (or product), during the development phase, several technical challenges arise, it is a common issue that teams don’t go back to the customers and leverage the available insights again to keep the focus on the customers’ needs.Often at project table, CX is not enough representedStrategy and vision guide the company. Start with the right setup and mindset and keep an eye on what is happening outside a company too.Consumer’s education is really important.Future focused leaders are:able to leverage the power of delegation, empowerment and motivation.accept and support diversity (e.g., of mindset)are more strategic and less tactical: they find wins for tomorrow and at the same time, create value in the long term in a balanced way.think about what they can do and what they could do differentlybuild up on their knowhow and accept suggestions from other.His book suggestion:It is not a book. After the pandemic you should travel to Ethiopia. Visiting these tribes, give you energy and power.Marius Golden Nugget: "everything starts with the consumer. no matter what you are doing, your role, … the consumer is the core, everything we are working for”How to contact Marius:https://www.linkedin.com/in/marius-ghios-acxs-6a184024/Thank you Marius!#customerexperience #leadership #innovation #transformation