CX Goalkeeper with Mary Drumond FIRST HALF - E52 is about Customers' Behaviours and a lot more

The CX Goalkeeper had a smart discussion with Mary DrumondChief Marketing Officer at Worthix, host of the Voices of CX, Keynote speaker and thought leader in CX.I split the discussion in 2 episodes, stay tuned also for the second part next week!In this episode:- Customers are bombarded by requests for feedback- Asking customers for feedback mean asking for their time- Feedback is a gift- Common mistakes: surveys are too long, are focused on the company interests, and they don’t provide insights on how strongly the experience is affected- Big companies need tech solutions to elaborate the feedback… and much moreHow to contact Mary:- https://worthix.com/- https://www.linkedin.com/in/marydrumond/Mary’s podcast:- https://blog.worthix.com/category/voices-of-cx-podcast/Thank you, Mary!#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcastMentioned in the discussion with Mary:Colin Shaw, Shep Hyken, James Dodkins, GaryVee, Ian GoldingAnd the book: Influence, The Psychology of Persuasion, Robert B. Cialdini

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose