CX Goalkeeper with Maurice FitzGerald 1st half - S1E36 is about NPS strengths, weaknesses and its future

The CX Goalkeeper had a smart discussion with Maurice FitzGeraldEditor in Chief - Content, at OCX cognition. VP Customer Experience HP Software (retired). Former manager of the 23,000-member Net Promoter System (NPS) Forum on LinkedIn. Helping companies to improve customer experience and their methods of developing and implementing business strategy. Achieving this by coaching, speaking, blogging and writing.You will learn:- The mismatch between inside-out and outside-in view based on Maurice experience- NPS is not dead- NPS is a generally accepted metric- The strengths of NPS and related weaknesses- The right 3 questions to ask to get valuable feedback- What really “action” mean… and much morePlease don’t forget the second half of this match, sorry interview, will be published next week.How to contact Maurice:- https://www.linkedin.com/in/mauricetfitzgerald/- http://customerstrategy.net/Thank you Maurice!#cx #customerexperience #loyalty #cxgoalkeeper #nps

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose