CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business

The CX Goalkeeper had a smart discussion with Naeem ArifNaeem is a CX thought leader. Everybody knows him. He is the Customer First Enabler. He is the Director of the United Carpets Group PLC, the Managing Director of NA Consulting LTD, he is collaborating with Midlands Women in Tech Awards and a lot more. He wrote several books.We discussed about:Pressure on retail business before and during COVID-19 crisisCOVID-19 helped companies to reflect on how to be specialHow to create a differentiator in your business and leverage existing ecosystem opportunitiesThree tips on how to improve your businessWomen in Tech: Understanding, recognizing, and celebrating the important roles, women are having in TechHis book suggestion:Seth Godin, Purple Cow: Transform Your Business by Being RemarkableGary Vaynerchuk, #askgaryvee One Entrepreneur's Take on Leadership, Social Media, and Self-AwarenessIan Golding, Customer What?Naeem’s golden nugget:Always put the customer first. In this way you can ensure success for your business.How to contact Naeem:Naeem@naconsulting.co.ukhttps://www.linkedin.com/in/naeemarif/https://twitter.com/naconsultingltdThank you, Naeem!#customerexperience #customerfirst #cx #cxgoalkeeper #retail

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose