CX Goalkeeper with Nick Glimsdahl - S1E30 is about "Press 1 for Nick" and Customer Service

The CX Goalkeeper had a smart discussion with Nick GlimsdahlNick Glimsdahl is director Contact Center Solutions at VDS and host of the podcast Press 1 For NickMy learnings:Be purposeful with your time.Podcasts add value for prospects, customers and for the host. It is a way to add value by having fun and serving listenersNick mentioned some episode which stand out based on our flow:Episode 23 with Jesse Cole – Owner of Savanah Bananas. He found out that he we not in baseball business but in delivering experiencesEpisode 16 with John DiJulius, President DiJulius Group. Use FORD (Family, Occupation, Recreation and Dreams) on your employees and when you interact with customers. By writing a short note in your CRM you gain insights on your customers.There are quite a lot of learning: Reducing effort, breaking silos, making it as easy as possible for customer to interact with a company.Customers see a company as an entity and not the different departments.In relation to CX and CSEmployee experience has a direct correlation to customer experienceBe FINE – i.e.,be better than averageReduce effort and focus on the customerListen to customersGet feedback from customers and employeesFocus on business outcomesHis book suggestion:Chris Voss, Never Split the differencesNote to customer service employees:Do it with intent. Customers are a name and not a numberHave fun serving other (enjoy the process)Note to podcasters:Focus on the quality and not quantityRespect your guest timeNick’s golden nugget:Listen to this podcast, listen to this specific episode, and then continue to share it with others.Share success stories , even if it a small nugget, within and outside your organization.How to contact Nick:https://www.linkedin.com/in/nickglimsdahl/https://press1fornick.com/the list of the "nuggets" from Press 1 for Nickhttps://www.canva.com/design/DAEQOrinvMI/HgLef55o182mGAeVLyXhlg/viewIf someone would like to start a podcast, here are a few great tips:https://press1fornick.com/podcasting/Thank you, Nick!#customerexperience #customerservice #cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose