CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics

The CX Goalkeeper had a smart discussion with Peter Dorrington. This is a special edition for the launch of AnthrolyticsPeter is an event host & moderator, executive advisor, CX analytics expert, award-winning CX Influencer, and inventor of Predictive Behavioural Analytics (PBA). He is the founder of XMplify and co-founder of Anthrolytics.We spoke about loyalty, empathy, personalization and the launch of AnthrolyticsMy learning during this discussion:Customer satisfaction measurements are not always a good indication of loyaltyThere are different measurements methodsHyper-personalisation will be a key success factor in futureIn future, it will be possible for a business to express empathy at scale.Peter contact details:https://www.linkedin.com/in/peterdorrington/https://www.anthrolytics.io/Thank you Peter.#customerexperience #employeeexperience #innovation #digitization #analyticsI wish to Anthrolytics and its founders all the best

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose