CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"

The CX Goalkeeper had a smart discussion with Peter PirnerPeter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany. We discussed about:“CX Talks”, Peter’s podcast in GermanThe development of CX in the DACH regionSome tangible insights on where to start and how to progress with a CX centric transformationThe possible next developments in CXExamples of best practices Shared book suggestion:The Convenience Revolution, Shep HykenCustomer Experience 3, Writing Matters Peter’s golden nugget:There is no ONE solution. If you meet a guy and he says, “this is the one solution”. This is not true. Throw him out. If he asks, “what is the problem?”, his suggestion may be part of a broader solution. How to contact Peter:www.cx-talks.comhttps://www.linkedin.com/in/peterpirner/ Thank you, Peter! #customerexperience #leadership #cxgoalkeeper #cxtalks

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose