CX Goalkeeper with Rosaria Cirillo - E41 is about Yellow Factor: Happiness in Business

The CX Goalkeeper had a smart discussion with Rosaria CirilloRosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management AdvisorWe discussed about the book: Yellow Factor, Happiness in BusinessYou will learn about:The evolution of business through different levels: shareholders, customers, employees, purpose, and happinessSpiritual, physical, intellectual, relational, and emotional wellbeing translated into the business world for customers, employees, and societyHAPPINESS as Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, SmileGROWTH as Grounding, Reaching up, Operationalizing, Wow Blossoming, Taking Time, Harvesting… and much moreHer book suggestion:The Four Agreements; Don Miguel Ruiz, Peter Coyote, et al.The Fifth Agreement: A practical guide to self-mastery; Don Miguel Ruiz, Don Jose Ruiz, et al.Rosaria’s golden nugget:Act from the hearth and do it smiling and laughingHow to contact Rosaria:· https://wownow.eu/· https://www.instagram.com/wownowexp/· https://www.linkedin.com/in/rosariacirillo/Thank you, Rosaria!#customerexperience #leadership # #internationalweekofhappinessatwork #cxgoalkeeper #happinessdrivengrowth #hcx #humanexperience #podcast

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose