Digital Customer Service with Rick DeLisi

The CX Goalkeeper had the great opportunity to interview Rick DeLisiLinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"Highlights:00:00 Game Start00:56 Rick's Introduction02:13 The Effortless Experience & experience engineering06:40 Rick's Values08:10 The weakness of book "the effortless experience"11:40 Automation, Collaboration & Communication16:05 The importance of talking to a customer service agent20:40 The combination of technology and psychology21:42: The evolution of customer service23:40 what we are going to discuss in 10 years time about CX25:19 Is the effortless experience the perfect one?27:57 The Digital Customer Service Book28:40 Rick's Contact Details29:27 Rick's Book Suggestion31:20 Rick's Golden Nugget… and much moremore on: www.cxgoalkeeper.com/RickDeLisiGuest's Contact Details:https://www.linkedin.com/in/rick-delisi-1122257/Thank you, Rick.#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose