Discussing Empathy in Action with Dr. Natalie Petouhoff

The CX Goalkeeper had the great opportunity to interview Dr. Natalie Petouhoff LinkedIn Headline: WSJ Best Selling Author, Speaker, Board Member, Expert In Residence, Strategist in AI, CX and EXHighlights:00:00 Game Start00:58 Natalie's introduction and values04:17 Definition of Empathy08:28 Empathy in Action equation14:07 5th Industrial Revolution18:26 Customers and Employees are not on the balance sheet21:27 Applying Empathy In Action23:52 Getting a Common Understanding29:08 Where to start31:20 Measuring progress34:42 The Future Question36:51 Contact Details37:59 Natalie's Golden Nuggetand much more on https://www.cxgoalkeeper.com/NataliePetouhoffNatalie's book - Empathy In Action - is available on Amazon https://www.amazon.com/gp/product/1646870433/Natalie's Contact Details:https://www.drnatalienews.com/https://www.linkedin.com/in/drnataliepetouhoff/ABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose