Diversity and Inclusion in Customer Experience with Rebecca Brown

The CX Goalkeeper had the great opportunity to interview Rebecca BrownLinkedIn Headline: Award-Winning Customer Experience Consultant | Anti-bullying Advocate | Keynote Speaker | Feature Writer |Highlights:00:00 Game Start00:32 Rebecca's introduction03:10 Rebecca's values04:21 What's your understanding of diversity and inclusion in customer experience?06:13 Are people only speaking about it, or are also applying the lesson that we can learn from diversity and inclusion?09:02 What is the value added of diversity and inclusion?13:14 Who is the owner of diversity & inclusion?15:25 how could we measure the improvement in this area?18:34 do you have a good example that you say this is nowadays best in practice in diversity and integration?20:35 how can I contribute to D&I on a daily basis?23:31 The future of CX25:23 Rebecca's book suggestion27:10 Rebecca's contact details27:29 Rebecca's Golden Nuggetand much more on: https://www.cxgoalkeeper.com/RebeccaBrown#customerexperience #cxgoalkeeper #podcast #leadership #diversity #inclusion

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose