Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer

The CX Goalkeeper had the great opportunity to interview Claude SilverLinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)Highlights:0:00 Game Start00:45 Claude's Introduction01:55 Claude's values04:09 Claude ingredients for success6:20 The Role of Human Being in Business7:43 Claude's definition of her own success10:00 Where to start with employee experience14:04 Definition of Employee experience ("you are moving the ball down the field")15:49 Scoring a goal alone it's not so funny as scoring them together18:53 something Claude tried and didn't work20:30 what we are speaking about in 10 years21:15 Claude contact details22:35 Claude book suggestions23:29 Claude golden nugget... and much moreClaude Contact Details:* https://www.claudesilver.com/* https://www.linkedin.com/in/casilver/Claude's Podcast - Emotional Intelligence - stop here and subscribe her podcast!!!* https://podcasts.apple.com/us/podcast/emotional-optimism-living-in-the-silver-lining-podcast/id1441782924* https://open.spotify.com/show/3fAXOkGMiGKuYmsrJfrX5mfor more information: www.cxgoalkeeper.com/ClaudeSilverThank you, Claude.#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose