From Experience Design To Experience Delivery - E54 with Mario Sepp

The CX Goalkeeper in collaboration with the ECXO had a smart discussion with Mario SeppMario is Owner and Founder of Gastspiel and an Ambassador of the ECXO.In this episode you will learn:some insights on the ECXOwhat are the relevant key components of a CX transformationwhere to focus on at the beginning… and much moreHis book suggestion:- The Lean Startup; Eric Ries- Service Design Thinking; Marc Stickdorn und Jakob Schneider- Service Design Doing; Marc Stickdorn , Markus Hormess, et al.Mario’s golden nugget:People are looking for people who keep promises.How to contact Mario:https://www.linkedin.com/in/mario-sepp-647813a0/Thank you, Mario!#customerexperience #leadership #cxgoalkeeper #ecxo #podcast

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose