Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

The CX Goalkeeper had the great opportunity to interview Olga PotaptsevaLinkedIn Headline: Agile CX Solutions| Top 25 CX Influencer | CX Consultant | Founder of CXpanda 🐼 | CX mentor | Best-selling author and SpeakerHighlights:00:00 Game Start00:37 Olga's introduction05:42 Olga's values07:32 Definition of agility08:43 Agility and CX11:04 Leveraging Agility16:25 Prioritizing19:38 Olga's Agile Framework20:29 First steps in agility22:22 Agility Benefits22:49 CX Panda25:10 Joining CX Panda26:10 Supporting CX Panda26:53 Need content28:48 Why Panda? :)30:18 The Future of CX31:19 Book Suggestion32:35 Contact Details32:54 Golden Nuggetand much more on: https://www.cxgoalkeeper.com/OlgaPotaptsevaABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast?Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose