Hospitality with Alec Dalton

CX Goalkeeper had the great opportunity to interview Alec DaltonLinkedIn Headline: At Your Service ... Service Operations Consultant | Best-Selling Author | "Top 20 Hospitality Executives to Watch in 2022"Highlights:00:00 Game Start00:36 Alec's Introduction03:29 Alec's Values05:08 What's the status of customer experience in hospitality?11:09 Best practices12:52 It's not rocket science15:57 Alec's best experience during his last trip19:44 Common mistakes to avoid23:25 Quality Management27:16 How will hospitality evolve30:15 The future of CX32:31 Alec's book suggestion33:49 Alec's contact details34:09 Alec's Golden Nugget and much more on https://www.cxgoalkeeper.com/AlecDalton#hospitality #cxgoalkeeper #customerexperience #podcast #leadership

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose