How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff

The CX Goalkeeper had the great opportunity to interview Jill RaffLinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLCHighlights:* 00:00 Game Start* 01:00 Jill's introduction* 05:00 Jill's values* 06:19 EX2CX definition* 8:03 the importance of employee experience* 10:15 Inside-Out Methodology* 18:03 The 3 "Es" plus one E* 23:15 Jill's Definition of Employee Experience* 25:10 What are we discussing in Employee Experience in 10 years from now?* 27:09 Employees: Partners and not "being depending"* 28:15 Jill's contact details* 30:28 Jill's book suggestion* 31.59 Jill's Golden Nugget* 33:25 Game End… more on: www.cxgoalkeeper.com/jillraffJill's Contact Details:-https://www.jillraff.com/- https://www.linkedin.com/in/ex2cx-expert/- https://www.youtube.com/channel/UC5Zr7Espyc1cM08zXwKmxiAThank you, Jill.#customerexperience #employeeexperience #cxgoalkeeper #podcast #leadership #ex2cx

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose