Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half

The CX Goalkeeper had a smart discussion with Chip BellChip Bell is a World-Renowned Authority On Customer Loyalty And Service InnovationThe discussion was split in 2 episodes. This is the first half. In this episode you will learn:- How to align privacy and personalization- The responsibility of impacting people’s life- The balance between generosity and curiosity- The role of customer service- how Chip Bell foresees the future of CX and Service… and much more.His book suggestion:- Purple Cow, Seth GodinChip’s golden nugget:Trust the frontline! They are the ambassadors and your scouts. How to contact Chip:www.chipbell.com Thank you, Chip!#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose