Leadership and Trust with Dr. Brian Harman

The CX Goalkeeper had a smart discussion with Dr. Brian HarmanCoaching Executives Into High-Trust Leaders Who Earn 41% More In 3 Months Using The Signature BMH Career & Leadership AcceleratorHighlights:1:30 Brian's Introduction4:27 Brian’s TEDx Talk “How to use humor to build trust”7:13 Digital working and how to improve trust8:45 Brian’s Forbes Article9:08 Definition of trust10:15 Performance, Equality, empathy and fun to create high trust teams14:40 Failure rituals17:05 Employee involvement to create cohesion18:35 After the game19:23 Book suggestion “Give and Take, Adam Grant20:13 Brian’s Golden Nugget: "High Trust Hello"Contact details:https://www.linkedin.com/in/drbrianharman/https://www.bmhallmark.com/https://www.forbes.com/sites/forbescoachescouncil/people/brianmharman/https://www.ted.com/talks/brian_harman_how_to_use_humor_to_build_trustmore information on: www.cxgoalkeeper.com/BrianHarman

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose