Mastering Design Thinking: Igniting Innovation and Supercharging Transformation with Michael Lewrick

The CX Goalkeeper had the great opportunity to interview Michael LewrickLinkedIn Headline: Bestselling Author | Speaker | Senior Advisor | TrainerHighlights:00:00 Game Start01:16 Michael's Introduction02:19 Michael's Values03:23 His passion for design thinking05:13 Why 4 books? 08:00 Defining Design Thinking11:50 Exploiting the power of Design Thinking13:27 Leveraging Design Thinking in private life16:17 Design Thinking Toolkit18:55 Design thinking for business growth21:07 A real example23:32 Design thinking and innovation metrics27:11 AI to measure innovation29:10 The Future30:14 Book Suggestion31:28 Contact Details 31:51 Golden Nuggetand much moreMichael's Contact Details:https://www.linkedin.com/in/michael-lewrick/link to the design thinking book brandstore: https://amzn.to/3Wd8ztcABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose