Operational Excellence with Marianne Rutz

The CX Goalkeeper had the great opportunity to interview Marianne RutzLinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | SpeakerHighlights:00:00 Game Start01:01 Marianne's Introduction03:44 Marianne's Values06:12 Operational Excellence Definition08:11 Are companies good enough?13:52 Do you have enough people?15:53 Quality Assurance19:57 Measurement24:54 The best short term measure to improve27:14 The future of Operational Excellence29:18 Book suggestion30:41 Contact Details32:00 Marianne's golden nuggetand much more on https://www.cxgoalkeeper.com/mariannerutzMarianne's Contact Details:https://www.linkedin.com/in/marianne-rutz/https://rutzconsulting.com/

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose