Orchestrating Customer Experience in Business with Mark Slatin

The CX Goalkeeper had the great opportunity to interview Mark SlatinLinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fansHighlights:00:00 Game Start00:36 Mark's introduction02:47 Mark's values04:34 The global CX field07:17 The biggest challenges that CX leaders are facing09:37 Cultural Change12:50 Support from the Top Mgmt15:40 Employee Engagement19:13 Breaking Silos22:33 Meeting in a box30:28 The future of CX35:06 Book Suggestion36:06 Contact Details36:45 Mark's Golden Nuggetand much more on https://www.cxgoalkeeper.com/MarkSlatinABOUT ME:https://www.cxgoalkeeper.comSUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeperSPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose