Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO

The CX Goalkeeper had the opportunity to interview Ricardo Saltz GulkoCustomer & Employee Experience & Customer Success - Services - Data-Driven Transformation, Lead Design & Innovation, Change & Growth - Founder of the European Customer Experience Organization (ECXO)The game with Ricardo:00:00 Game Start1:30 Ricardo Gulko Saltz introduction5:30 The ECXO6:59 The Vision of the ECXO9:40 Simplification in Customer Experience20:25 How to cope with the increasing complexity29:15 Ricardo's book suggestion31:10 Ricardo's contact details32:40 Ricardo's Golden NuggetRicardo Contact details:* https://www.eglobalis.com/* https://www.linkedin.com/in/ricardogulko/* www.ecxo.org/individualsThank you Ricardo!find out more: www.cxgoalkeeper.com/ricardosaltzgulko#cxgoalkeeper #customerexperience #podcast #leadership #ecxo

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose