Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

The CX Goalkeeper had the great opportunity to interview Adrian Brady-CesanaLinkedIn Headliner: Customer Experience Executive, Author of The Four CX Pillars & Host of The CXChronicles PodcastHighlights:00:00 Game Start00:38 Adrian’s introduction2:36: CX Chronicles05:53 Adrian’s Values11:04 The Team18:43 The tools25:12 The Processes32:32 The Feedback38:09 Adrian’s book suggestion40:03 Adrian’s contact details40:42 Adrian’s Golden Nuggetand much more on: www.cxgoalkeeper.com/AdrianBradyCesanaAdrian's Contact Details:https://www.linkedin.com/in/adrianbradycesana/www.cxchronicles.comAdrian at CX chronicles.comAdrian's book: The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook https://www.amazon.com/gp/product/B086BJ6N6R/ref=dbs_a_def_rwt_bibl_vppi_i0Thank you, Adrian.#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose