THE BEST OF THE BEST: THE ART OF EXCELLENCE with Joseph Michelli

Dive into the world of exceptional customer experience with Joseph Michelli, an international authority on service excellence, in this enlightening episode of the CX Goalkeeper Podcast. Discover how global brands transform their customer interactions to create memorable and impactful experiences.About Joseph: Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.www.josephmichelli.comhttps://www.linkedin.com/in/josephmichelliWhy You Can't Miss This EpisodeExpert Insights: Joseph brings decades of expertise in enhancing customer service across various industries.Practical Strategies: Learn actionable methods to apply immediately in your business.Inspiration for Innovation: Get inspired to innovate and elevate your approach to customer experience.The Top 3 Key LearningsEmbracing the Principle of Delight: How unexpected delights can significantly enhance customer loyalty.Cultural Transformation in Major Brands: Effective strategies for embedding customer-centricity in corporate culture.Technology and Human Insight: Balancing technology with human interaction to optimize customer service.Chapters00:00 - Introduction01:15 - About Joseph Michelli03:00 - Importance of Service06:30 - Principle of Delight10:00 - Cultural Transformation14:00 - Technology and Customer Service18:00 - Key Business Principles22:00 - Closing ThoughtsJoin Us and Share Your ThoughtsLoved this episode? Subscribe and follow the CX Goalkeeper Podcast on your favorite platform, and join a community passionate about customer experience excellence. Share your thoughts and feedback—we love hearing from our listeners!Episode Page: https://www.cxgoalkeeper.com/JosephMichelliPodcast Page: https://www.cxgoalkeeper.com/PodcastCX Goalkeeper Podcast (audio)Apple Podcast: https://apple.co/3qYr4nhSpotify: https://bit.ly/3GhCGXeCXGKCX Goalkeeper Podcast (video)YouTube: https://www.youtube.com/@cxgoalkeeperStay connected with us at CX Goalkeeper Podcast Page for more insightful episodes and expert discussions. Let’s keep the conversation going!

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose