The Customer Experience Landscape with Ozkan Demir

The CX Goalkeeper had the great opportunity to interview Ozkan Demir.LinkedIn Headline: Chief Executive Officer - PisanoHighlights:00:00 Game Start00:50 Ozkan's Introduction02:20 Ozkan's Values04:30 His view of the CX landscape "The Total Experience"06:49 Key ingredients for such a great success story13:03 What are customers asking to Pisano?15:11 The role of the team and some insights to nurture it20:20 Coach or teammate?20:50 What we are discussing in 10 years about Customer Experience?25:33 Ozkan's contact details28:28 Ozkan's "non" book suggestion30:25 Ozkan's Golden Nugget… and much morefind more on www.cxgoalkeeper.com/OzkanDemirGuest's Contact Details:https://www.linkedin.com/in/ozkanaykutdemir/Pisano friendshttps://twitter.com/ozkanaykutdemirThank you, Ozkan.

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose