The CX Centric Maturity Assessment with Jonathan Daniels

The CX Goalkeeper had the great opportunity to interview Jonathan DanielsLinkedIn Headline: Leading Customer Centric Transformations.Highlights:00:00 Game Start00:36 Jonathan's introduction03:14 Jonathan's value04:45 Where did where did the idea of a CX Centric Maturity Assessment come from?08:34 How is it structured?11:26 why it's important to understand where we are (the as-is situation)?16:51 Is it possible to excel in some of these 8 categories? Or is it better to improve all at the same time?18:32 The future of CX20:43 Book Suggestion22:09 Contact details23:49 Jonathan's Golden Nuggetmore on: www.cxgoalkeeper.com/JonathanDaniels2#customerexperience on: www.cxgoalkeeper.com/JonathanDaniels2

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose