The Impact of CX on Business with Petko Tinchev

The CX Goalkeeper had the great pleasure to interview Petko Tinchev from GemseekPetko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact accelerationHighlights: 0:00 Kickoff
0.49 Petko Tinchev's introduction
1:51 Petko's career
4:16 Petko's core values
6:49 Impact of Customer Experience
11:35 Three examples (tangible solutions which are awards winning): proactive, predictive analysis & digital twins)
16:26 How to convince companies on pioneering some new solutions
20:56 How to assess the impact on the solutions implemented (financial, social, sustainability)
26:27 Contact details
28:25 Book suggestion
30:10 Golden NuggetPetko contact details:* https://www.linkedin.com/in/petko-tinchev-3a69689/* https://gemseek.com/Thank you Petko!more information on: www.cxgoalkeeper.com/PetkoTinchev

Om Podcasten

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose