The Importance of Communication - E58 with Filippo Poletti

Only in the dictionary “success” comes before “work”The CX Goalkeeper had a smart discussion with Filippo PolettiFilippo Poletti is one of THE TOP VOICE OF LINKEDIN in Italy. He is an Italian journalist and a digital communication manager.In this episode you will learn about:- His book “Time for IoP”, the importance of having an Intranet of People- The link between branding and music- the importance of understanding that we are a people business- How to achieve the Intranet of Value… and a lot morePlease don’t forget Filippo’s latest book: “Grammatica del nuovo mondo” (language: Italian)More on: www.cxgoalkeeper.com/FilippoPoletti#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose