The intersection between CX and EX with Bill Staikos

The CX Goalkeeper had the great opportunity to interview Bill StaikosLinkedIn Headline: Highlights:00:00 Game Start00:33 Bill's introduction03:51 Bill's value06:15 What is the intersection between Customer Experience and Employee Experience?09:21 Why is this intersection getting more and more important?14:05 Experience design, insights & Culture16:11 How to leverage insights to improve this intersection20:37 what are the key elements on experience design?23:59 what are the most important points to nurture a positive genuine culture?27:39 Some examples29:23 The future of CX32:46 Book suggestion34:05 Contact Details34:42 Bill's Golden Nugget and much more: www.cxgoalkeeper.com/BillStaikos#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose