The Magic of Disney World with Dennis Snow

The CX Goalkeeper had the great opportunity to interview Dennis SnowLinkedIn Headline: Customer Service Keynote Speaker, Consultant, and AuthorHighlights:00:00 Game Start00:30 Dennis' introduction03:31 Dennis' values05:19 Disney, what are the key ingredients to be so successful in this magic world?09:30 Disney is offering a great experience But let's quite expensive...13:38 People want always to come back14:47 How is it possible that cast members are always so friendly?18:56 Onstage and backstage.21:23 What can companies learn from Disney?25:50 Talking about CX: what are we going to discuss about in 10 years?28:24 Dennis' book suggestion30:08 Dennis' Contact details32:03 Dennis' Golden Nugget and much more on https://www.cxgoalkeeper.com/DennisSnowGuest's Contact Details:dennis AT snowassociates DOT comhttps://www.linkedin.com/in/dennissnow/https://www.snowassociates.com #customerexperience #podcast #leadership #cxgoalkeeper

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose