The Phygital Consumer with Bruno Guimarães

The CX Goalkeeper had the great opportunity to interview Bruno GuimarãesLinkedIn Headline: CX Solution Strategist Brazil | Founder - Amigos do CX | CXPA Brazil Regional Council | Ironman Triathlete | CXMStars™2022 – Top 5 CX Influencer | International CX Judge | Ana Carolina and Bento FatherHighlights:00:00 Game Start00:56 Bruno’s Introduction03:25 Bruno’s Values08:07 The phygital customer15:13 The best out of the mix: digital & physical18:30 What's your view now that we are speaking about Web 3.0 Virtual Reality augmented reality?21:49 which is your preferred phygital experience?26:41 Talking about Phigital Experiences: what are we going to discuss about in 10 years?30:48 Bruno’s book suggestion32:47 Bruno’s contact details33:33 Amigos do CX34:08 Bruno’s Golden Nugget36:20 End of the Gameand much more on: www.cxgoalkeeper.com/brunoguimaraesBruno's Contact Details:https://www.linkedin.com/in/brunorguimaraes/https://www.amigosdocx.com.br/https://www.linkedin.com/company/amigos-do-cx/Thank you, Bruno.#cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose