The Role of CX Professionals with Alex Mead

The CX Goalkeeper had the great opportunity to interview Alex MeadLinkedIn Headline: Chief Customer Service Experience Officer - Transforming omnichannel CX across contact centre, digital, social & physical channels - Leading teams which innovate across all customer activities - CRM, AI, Data, Analytics Highlights:0:00 Game Start1:41 Alex's introduction3:08 Alex's view on the CX landscape6:20 Alex's two bad experiences10:18 Definition of service excellence - the definition of EPIC service13:10 The Role of CX Professional17:15 The missing skills in the CX community26:25 In 10 years time what we are speaking about in relation to Customer Experience and Customer Service Experience?29:30 Alex's book suggestion31:12 Alex contact details31:30 Alex's Golden Nugget32:39 Game EndFor more details: www.cxgoalkeeper.com/AlexMeadGuest's Contact Details:https://www.linkedin.com/in/alexmead/alex maed at sky dot comThank you, Alex. #cxgoalkeeper #customerexperience #podcast #leadership

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose