Uplifting Service with Ron Kaufman - First Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMANRon's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote SpeakerThis discussion was split in 2 episodes. On April 11th, the second episode will be liveHighlights: 00:00 Game Start1:35 Ron Kaufman's Introduction 4:30 Ron's 6 personal values7:30 Service, Care and Love8:40 The Grandma story at the Kindergarten9:40 Uplifting Service10:30 The definition of Service 14:15 Pillars of the Service Culture18:30 Excellent Service vs. Service Culture... and much moreRon's Contact Details:* https://www.ronkaufman.com* https://www.linkedin.com/in/ronkaufman/* https://www.youtube.com/user/ronkaufmanThank you, Ron. more information: www.cxgoalkeeper.com/RonKaufman1Second episode: www.cxgoalkeeper.com/RonKaufman2 (available starting from April 11th 2022)#cxgoalkeeper #customerexperience #podcast #leadership #service #care

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose